About the job
Job Information
Job Title
Associate
Org Role
Business Unit
India Human Captial Management (HCM)
Service Delivery Model (SDM)
9 – Workforce Adminstration (WFA) & talent ; 10 – Payroll
Org Level
AA ( Entry)
Scope
Summary
The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.
Responsibilities
- Acquire process knowledge from SME (Internal/Client) & be process certified.
- Participate and successfully complete role related training programs.
- Responsible for appropriately managing assigned tasks
- Responsible for processing transactions of low complexity.
- Ensure consistent productivity & accuracy as per team requirements.
- Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments
- Provide prompt responses to queries from Internal or External stakeholders
- Follow Data Privacy and Code of Conduct standards
- Ensure compliance to Time Recording guidelines
- Adherence to floor policies, team schedule and leave plans.
Requirements
Competencies
Passion for results:
- Be committed to perform the job to the highest possible standard
Client Centricity:
- Ask questions and show keenness to understand client perspective
- Meet timelines with minimal or no escalation
- Demonstrate responsiveness to client needs and requests
Effective Communication:
- Listen intently and ask questions to clarify understanding
- Understand given data and structure further communication based on the understanding
Collaborative Working:
- Work well with colleagues from different parts of the organization.
- Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.
Problem Solving & Decision Making:
- Seek and analyze data and information pertaining to the issue at hand
- Display a sense of urgency in accomplishing goals and takes actions to ensure results.
Learning Agility:
- Demonstrate eagerness to learn on the job
- Apply learned concepts and skills on the job with guidance
- Seek necessary help to deliver results in new and ambiguous situations
Execution Excellence:
- Clearly understand work expectations & prioritize critical activities
Education & Skills
- Bachelor’s Degree (preferably Commerce/Accounting)
- Work experience of 0-24 months
- Good written & verbal (English) communication skills
- Working knowledge of computer applications including Excel & Word
- Typing Speed of minimum 25 WPM & 90% Accuracy
Work Conditions
- Flexibility to work 24*7 shift timings
- Occasional extended work hours to meet business needs
- Mobility across client teams
- Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training
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