1. Accountable for all Hub Operations under the span of control and seek intervention
from superior as appropriate.
2. Achieving Cost per Shipment. Maintain the cost of operations as per budget.
3. Achieve Zero lost shipment, shrinkage within hub and enroute.
4. Maintain high quality hygiene and safety for Facility & People.
5. Achieve productivity of Van/Bike as per budget.
6. 100% Compliance of KPI.
7. Continuous Process Improvement and Adherence of Quality Standards at all times.
8. Ensuring Customers are delighted at all times.
9. Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.
10. Promptly and effectively manage customer escalations.
11. Ensuring employee engagement initiatives are implemented.
12. Ensure 100% ZTP (Zero Tolerance Policy).
13. Ensuring Area Deliverable are met duly reported.
14. Ensure availability of adequate and trained manpower as per plan.
15. Hub Performance reporting.
16. Achieving Maximum Productivity of manpower.
17. Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team.
18. Team Management, Training and Development of Hub teams.
1
team building, Stakeholder management, customer delight
1. Accountable for all Hub Operations under the span of control and
seek intervention from superior as appropriate.
2. Achieving Cost per Shipment. Maintain the cost of operations as per budget.
3. Achieve Zero lost shipment, shrinkage within hub and enroute.
4. Maintain high quality hygiene and safety for Facility & People.
5. Achieve productivity of Van/Bike as per budget.
6. 100% Compliance of KPI.
7. Continuous Process Improvement and Adherence of Quality Standards at all times.
8. Ensuring Customers are delighted at all times.
9. Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.
10. Promptly and effectively manage customer escalations.
11. Ensuring employee engagement initiatives are implemented.
12. Ensure 100% ZTP (Zero Tolerance Policy).
13. Ensuring Area Deliverable are met duly reported.
14. Ensure availability of adequate and trained manpower as per plan.
15. Hub Performance reporting.
16. Achieving Maximum Productivity of manpower.
17. Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team.
18. Team Management, Training and Development of Hub teams.
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