Job Title: Process Advisor
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager.
Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.
Introduction:
To work in a team environment for processing various transactions based on instructions within agreed timelines with accuracy to consistently provide a high level customer service.
What will you be doing?
• Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy.
• Adhere to quality control discipline, procedures and checks at all times.
• Day to day query resolution, with upward escalation of more complex queries to the management team.
• Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage.
• Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews.
• Thorough solution of queries & identify improvements to processes.
• Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions.
What we’re looking for:
• Effective communication & Email writing skills, including questioning skills.
• Ability to work independently or as part of a team.
• Achieving high standards and delivering results with accuracy and attention to detail.
• MS Office Applications (preferably, Excel, word & PowerPoint)
• Ability to comprehend given set of instructions and apply the same for day to day transaction processing
Skills that will help you in the role:
• Relevant years’ experience
• Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
• Flexibility in hours of work and ability to work changing shifts patterns
• Experience of working in BPO/KPO
• Familiarity with procedures, policies, products and services of a financial organisation
• Ability to work within deadlines/customer demand
Where will you be working?
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