Facility Executive
Work Dynamics
What this job involves –
- To Assist Assistant Manager/ Manager Soft Services for the smooth
running of operations.
- Developing and implementing building procedures and performance
measures to ensure simplification and accuracy of work methods and
reliability of systems.
- To facilitate / handhold the Customers during all Client visits.
- Ensure coordination for booking of conference/Meeting Rooms, food
& beverage service, availability of AV equipment’s, projectors and
other requirements
- Ensuring an adequate supply of materials and service for the proper
operation of the buildings and enter into supply and service contracts
as approved by client
- Routinely inspect all contracted services to ensure performance
measures are being maintained.
- Achieve Client satisfaction as per Client expectations.
- Plan, organize and arrange internal events for any processes or
business.
- Develop contact and coordinate with Security team, GIT/IT, Admin
team, Business team.
- Timely inputs to Admin lead for any concerns
- Any other specific arrangements (experience centers / town halls) to
be made for the visit need to be informed well in advance for venue
availability and necessary clearance from facility Admin to organize
the same. Ensure compliance of regulations / requirements of JLL
management.
- Provide assistance in general administrative activities as required.
- Contribute to the Monthly Management Report to Client.
- Participate in Emergency Evacuation procedures including crisis
management and business continuity.
- Manage all Health and Safety issues and actively participate in Health
and Safety reviews.
- Assist with the re-sourcing of other aspects of JLL’s operation as
required.
- Perform other duties as required by JLL and Client.
- Carrying out Vendor Background Checks.
- Maintaining external employee data.
- Preparing floor register for Health and Safety Issues for CLIENT.
- Prepare SLA’s for Vendors.
- Compile and update site account details.
- Coordinate and organize events requested by business units of Client.
- Compilation of snag list for Defect Liability Period (DLP) of the assets
and coordinating with vendors for the rectification.
- Assist in the preparation of Monthly Management Report and
Quarterly Business Review reports.
- Assist in Cross audit
- Handle Cafeteria and Pantry Operations.
- Conduct internal audit for food and beverage vendor.
- Ensuring an adequate availability and supply of consumables relating
to Pantry, Housekeeping services and Stationary
- Ensure serviceability of all machines related to pantry and kitchen
services.
- Compile and follow-up Landlord issues through Landlord tracker.
- Follow-up with the vendor for timely submission of invoices.
- Regular training of all the soft services staff assigned.
- Ensure record maintenance for all activities monitored/conducted.
- Ensure attrition of assigned staff is less than 5% at all times.
Performance objectives
- Meet or exceed best practice in provision of services through
contracts
- Establishment and adherence to policies & procedures, compliance
deadlines for each of the tasks as advised by the Operation
Manager.
- To achieve excellence in preventive maintenance programs at
Client with highest standards and ensure energy conservation
practices.
- Achieve key performance indicators & Service level agreement
targets.
- To provide comprehensive facility and contract management for
Client, with a focus on continuous improvement.
- Compliance with the Service Level Agreement established
between JLL and Client.
- Perform as per KPI stipulated by Facilities Manager.
- Ensure delivery of Specific Responsibilities as assigned.
- Adherence to training schedules/52-week calendars
Key skills • Facility Executive will have responsibility for the management of a
wide range of on-ground issues & to provide timely inputs to ensure
smooth day-to-day operations.
- Facility Executive will be highly familiar with the service structure,
including responses to requests for assistance on Facilities
Management issues from Client staff and arrangements pertaining
to all operating expenditures.