Momentive Hiring Customer Service Trainee-SAP

 

Customer Service Trainee

Momentive

Bengaluru, Karnataka

At Momentive, we aspire to build a culture that recognizes and embraces differences and fosters an environment where employees are comfortable expressing their true selves while being respectful of others.

Becoming a part of Momentive’s diverse culture means embracing the innovative spirit our customers value. When you join Momentive, you will be surrounded by teams that take the initiative to understand and to learn every day, offer new and unique ways to challenge the status quo and place a premium on the principles of action and agility. If you want to challenge your abilities, expand your skills, and discover new opportunities for growth, we’d love to talk. Let’s start the conversation.

Position Title:

Customer Service Trainee

Position Summary:

Acting as single point of contact to Internal Europe Customer Service Agents (Italy Located) for order entry management. 
The resource would be responsible for the order entry process and would be independently handling all Order Entry requirements whose key responsibilities includes: 

• Sales Order creation in SAP/ Capturing all exceptions
• Accountable for document management
• Enters and checks data for completeness (SAP processing)
• Proactively Identifies and solve incomplete information at Order Entry ( customer Master Data cleansing Action plan)
• Frequent interaction with Europe Customer Service Hub (located in Italy): through telephonic and email communication
• Proactive planning and completion of task assigned within great quality
• Strong Analytical and Problem solving skills.
• Implements changes and updates to Order to Cash process as directed

Job Description:

Order Entry - 3 Business Units + Business Segments and / or Countries designated- Regional Scope (Europe)

Efficiently process Order Entry creation (SAP VA01).– all order types & customers: Standard orders; Web EDI; Export; Consignment…full data completeness as a focus

• Keep Customer Service colleagues – Europe Hub Italy informed proactively in case of problems which would prevent execution / Momentive ability to Serve.
• Act as a single point of contact for all internal inquiries related to order entry
• Analyze data from SAP; identify open issues and take action: customer master data / material master data.

Receives, validates, enters, handles customers Purchase Orders – Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA

Apply on company website