🔍 Wipro is Hiring Associate | Noida, India 🇮🇳
📌 Short Description: Join Wipro Limited and contribute to transformative digital solutions for clients worldwide.
🔹 Job Title: Associate
🔹 Company: Wipro Limited
🔹 Location: Noida, India
🔹 Salary: Not specified (Wipro offers competitive packages)
🔹 Experience: Freshers and Experienced Professionals
🔹 Qualification: Bachelor's/Master's Degree in relevant field
🔍 Job Overview:
Provide effective technical support and actively resolve client issues to meet process SLAs in a courteous and professional manner.
🛠 Key Responsibilities:
- ✅ Manage transactions as per quality standards and field incoming client queries via telephone and/or emails
- ✅ Document and track all queries, problem-solving steps, and resolutions
- ✅ Follow standard procedures and guidelines to resolve all client queries and meet SLAs
- ✅ Access and maintain internal knowledge bases to aid in effective problem resolution
- ✅ Identify and learn product details to facilitate better client interaction and troubleshooting
- ✅ Maintain and update self-help documents for customers to speed up resolution time
- ✅ Identify red flags and escalate serious client issues as needed
- ✅ Ensure compliance with service agreements and provide product information to clients
📌 Required Skills & Qualifications:
🎓 Education: Bachelor's/Master's Degree
🛠 Technical Expertise: Troubleshooting, Debugging, Scripting
📢 Soft Skills: Communication, Problem-solving, Teamwork
✨ Why Join Wipro?
🌟 Global leader in digital transformation 📈 | Cutting-edge technologies and services 💼
👉 Apply Now
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