JOB DESCRIPTION OF FIELD SERVICE ENGINEER

 

We are currently seeking a Field Service Engineer with a focus on Integrated Building Management Systems to join our Honeywell Building Solutions. Reporting to the Field Service Supervisor, focus will be ensuring high level customer happiness through innovative and solution focused problem solving involving third party and Honeywell equipment. This role will suit an experienced Field Service Engineer and looking for customer focus with a clear pathway to supervisory and management roles.

Key Responsibilities:

·       Provide planned, Preventive and Reactive maintenance services, including fault finding, on hardware/software and Access control, CCTV, Fire alarm system including third party integration and Building Management / Automation Systems (IBMS)

·       To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC

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·       Need to generate lead for reactive quoted opportunities and convert the orders to reach AOP targets

·       Ensure on time renewal of contracts with YOY escalation

·       Use data & analytics to compare the performance of systems against the intended functionality

·       Management of third part contractors and participation in small project works.

·       Look to optimize the performance of customer facilities and deliver a step-change in service outcomes

·       Ensure all works are delivered on time, on budget and safely in line with Honeywell’s thorough safety policy.

Collaborate closely with and facilitate subcontractors or other Honeywell employees on site

• Technical skills:

Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc.

Desired - Honeywell BMS, EBI etc.

• Achieving Order Booking, Revenue & Collection plan every month

Skills:  - Ability to handle a team of Engineers based on SOW.

- Team player, Effective communication skills, Customer facing, Result oriented & hard working

- Minimum 3 - 5 years of experience in similar domain

- Qualifications:

Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical)

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