Flight attendants or cabin crew (also known as stewards/stewardesses, air hosts/hostesses, cabin attendants) are members of an aircrew employed by airlines primarily to ensure the safety and comfort of passengers aboard commercial flights, on select business jet aircraft, and on some military aircraft.
Roles and Responsibilities
- The cabin crew then has to greet the passengers as they board the aircraft, direct them to their seats and ensure that the entire luggage is safety stored away in the overhead cabins.
- During a flight the crew members(or air hostess) assist passengers, make calls on behalf of the captain and serve food, drinks and sell duty free goods.
- In case of emergencies, cabin crews are there to reassure passengers so that they follow the correct emergency procedures. The crew may have to deal with several emergencies such as cabin fires or first aid situations.
- At the end of a flight cabin crew members(or air hostess) are there to make sure that passengers disembark the aircraft safely. The crew members are then asked to complete a written report that records all details of the flight. For instance; duty free sales, food and drinks sales, any unusual incidents and customs and immigration documentation.
- Good communication skills.
- Excellent interpersonal skills.
- The ability to remain calm in emergencies or when dealing with difficult passengers.
- Diplomacy and tact.
- Good colour vision and hearing.
- Good general health and fitness – many airlines require cabin staff to be able to swim at least 25m.